Managed Services
Infrastructure support with clear responsibilities
Keep your infrastructure supported with a service designed around your environment and operational needs. Fluid Infrastructure Services helps you define what is managed, how issues are handled and where responsibilities sit.
Why this matters
Support works best when coverage and ownership are clear. Whether you need help with a network estate or specific systems, the service should reflect the equipment, users and business operations it supports.
How we can help
The proposal defines the work, deliverables and responsibilities for your project.
Service discovery
Review the environment, existing contracts and support requirements.
Defined management scope
Agree the systems, locations and operational tasks included in the service.
Support and escalation
Set out how requests are raised and how incidents are handled.
Maintenance planning
Define the agreed approach to supported changes and maintenance activities.
Service reviews
Use the agreed reporting and review process to identify priorities and future needs.
Platforms and service management
We bring platform support together with a structured service-management approach. Your agreement defines the covered systems, responsibilities, service hours and escalation arrangements.
Microsoft
Microsoft 365, Entra and Intune provide tools for workplace applications, identity and endpoint management. Fluid can support the selected environment and coordinate policies, administration and operational changes within the agreed service scope.
- User and identity administration aligned with your access and security requirements.
- Device configuration, compliance and application management through selected Intune capabilities.
- Planned platform changes and support arrangements for the Microsoft services you use.
Veeam
Veeam provides backup and recovery products for virtual, physical and cloud workloads. Fluid can identify the right protection approach, monitor agreed backup jobs and plan restore testing around your recovery objectives.
- Backup scope matched to workloads and the selected Veeam product.
- Backup monitoring and investigation of failures within the agreed support arrangements.
- Recovery procedures, restore testing and protection of backup data designed for your environment.
VMware
VMware vSphere supports virtual infrastructure through ESX hosts and vCenter management. Fluid can help operate the selected platform, review capacity and coordinate lifecycle work with the applications that depend on it.
- Host and virtual machine administration within your agreed service scope.
- Resource and capacity reviews to support operational planning.
- Planned patching, lifecycle changes and availability features appropriate to your licensing.
ITIL
ITIL provides guidance for managing digital products and services. Fluid uses an ITIL-informed approach to make service responsibilities, communication and improvement activities clear around the support you have agreed.
- Incident and service request handling with defined ownership and escalation.
- Problem and change management to investigate recurring issues and plan controlled changes.
- Service reviews and continual improvement based on operational needs.
Our approach
We assess the environment and agree the service scope before onboarding. Documentation establishes covered assets, dependencies and access arrangements. The service starts with an agreed route for support, escalation and review.
Common questions
Useful starting points before we discuss your project.
Can you work alongside our IT team?
Yes, responsibilities can be agreed so your team retains the activities it wants to own and our service covers the defined scope.
What hours and response times are included?
Service hours, response targets, escalation and any exclusions are set out in the support agreement. Contact us to discuss the coverage you need.
Related services
Plan the dependencies across your infrastructure.
Let’s discuss your requirements
Share a few details about your project and our team will help you identify the next step.